SB501

Q1. Mobile APP search for the watch failed

1. It is recommended to update VeryFitPro to the latest version.
2. It is recommended to close all programs, restart the Bluetooth, and then connect.
3. Confirm whether the mobile phone system meets Android 4.4 or IOS 8.0 or above.

Q2. The watch received no alerts, text messages or phone calls

1. You need to turn on the smart reminder function and the call reminder switch in the APP, and synchronize to the watch.
2. The iphone needs to be paired with the watch via Bluetooth. (Please check the column of “Synchronous Data” for details)
3. You need to keep your watch connected to Bluetooth.
4. Switch “Call/SNS Alert” function on, and click “√” to save your settings.

Q3. Bluetooth is often disconnected

1. If the distance between the watch and the mobile phone is too far, the connection effect of more than 7m bluetooth is obviously weakened.
2. Whether there is a shield between the watch and the mobile phone, the human body, wearing metal jewelry, etc., will interfere with the bluetooth connection signal.
3. Whether the bluetooth function of the mobile phone is abnormal.

Q4. About data backup

The data of the watch is synchronized at least once every 7 days to the mobile phone (the watch end only keeps the data of the last 7 days).

Q5. How to restart and restore factory settings

Shutdown operation: Watch > set > shutdown/right-key restart
Restore factory settings: connect watch to APP > open APP > device model > more settings

Q6. Do I need to keep my bluetooth on when I wear my watch?

1. For the three functions, i.e. counting steps, sleeping and alarm clock, you do not need to connect the watch to the mobile phone all the time. If you only need to wear a watch when you exercise, you can connect the watch and your mobile phone to view the data synchronously after the exercise.
2. For the functions of call alert, message alert, find the phone, you need to turn on the mobile phone’s bluetooth, and maintain the connection with the mobile phone.

Q7. Step count inaccurate?

Regarding the step counting, this fitness tracker has a built-in 3D sensor. It registers your steps when you swing your arm.
Sometimes the data on device may displayed a little delayed. And it will reset itself if you walk continuously less than 40 steps. To test the accuracy of the pedometer, please walk casually and continuously up to 100 steps or more.

Q8. Heart rate not measured?

Make sure the wrist band sit neatly on your wrist before use. Tap on the touch key to go to the heart rate mode and wait for 10~20s to detect the heart rate.

Q9. How sync data with Google Fit or Apple Health?

Make sure your Google Fit or Apple Health enabled “VeryFitPro” as a data source.

More detailed questions can be answered with help and feedback in the APP.
Operation steps:VeryFitPro >  > help and feedback