SB302

Q1. Cannot find the device when pairing?

1. Make sure that the distance between the device and your smartphone is within 0.5 meters.
2. Make sure the fitness tracker status is under “unbind” before pairing.
3. Make sure the Bluetooth of your smartphone is ON.
4. Make sure the “JYoupro” APP is trusted by your smartphone by going to your smartphone system Settings, finding “JYoupro” APP and enabling the Location and all Notifications. (Specific setting methods may vary according to different smartphones.)
5. Open “JYoupro” APP phone and click setting—bind the device, select the corresponding device to connect (if not, click the top right corner to update).
6. After connecting with app of phone in the first time, remind Bluetooth pairing request, then, the bracelet will receive click “pairing” connection; incoming telegram, message, QQ and WeChat pushed by IOS; otherwise, it can’t receive reminder.
7. If the device search failed, reboot your smartphone and Bluetooth to search for it again.

Q2. Bluetooth occasionally failed to connect?

1. Bluetooth service may act abnormally when it restarted on the phone.
2. Reboot mobile phone or re-start the Bluetooth service until it works normally.

Q3. The device won’t charge?

Make sure the direction of the device’s USB plug is correct when plugging into the USB port for charging. For correct charging, the device’s red indicator turns on and will be off when the device has been fully charged. Please remove the device host from the power supply once fully charged. Prolonged charging may shorten the battery’s life.

Q4. SMS/Calls notifications not received?

*Calls/SMS notification function works when the device connects to your smartphone via APP. Please kindly refer to the following tips:

1. Go to your smartphone system Settings, find “JYoupro” APP and enable the Location and all Notifications. (Specific setting methods may vary according to different smartphones.

1. Turn Bluetooth on and go to the “JYoupro” APP to bind the device.

1. Switch “Call/SNS Alert” function on, and click “√” to save your settings.

Q5. Tracker data failed to sync to APP?

To sync your tracker data to “JYoupro” APP, go to “JYoupro” APP and swipe down on the main page under connection state.

Q6. Step count inaccurate?

Regarding the step counting, this fitness tracker has a built-in 3D sensor. It registers your steps when you swing your arm. Sometimes the data on the device may display a little delayed. And it will reset itself if you walk continuously less than 40 steps. To test the accuracy of the pedometer, please walk casually and continuously up to 100 steps or more.

Q7. Heart rate not measured?

Make sure the wristband sit neatly on your wrist before use. Tap on the touch key to go to the heart rate mode and wait for 10~20s to detect the heart rate.

Q8. Connection to smartphone failed?

*The device will disconnect from your smartphone in the following cases:

1. Smartphone Bluetooth was off or exceed normal Bluetooth connection distance range (The normal Bluetooth connection distance is within 10 meters, it can easily be reduced by walls or furniture, etc.
2. The “JYoupro” APP was ended in the phone background process.

*To reconnect the device to your smartphone, please kindly refer to the following tips:

1. Go to your smartphone system Settings, find “JYoupro” APP and enable the Location and all Notifications. (Specific setting methods may vary according to different smartphones.

1. Clear all running/background processes in your smartphone, go to “JYoupro” APP, and swipe down Main page, then the device will reconnect to your smartphone and refresh data. You can also restart your smartphone and Bluetooth, then rebind the device on APP.

Q9. How sync data with Google Fit or Apple Health?

Make sure your Google Fit or Apple Health enabled “JYoupro” as a data source.

Q10. How to restore factory defaults?

Make sure the device is connected with the smartphone, go in the App, enter “deviceàSystem setting”, and choose “reboot device”.